Pure Brass Real Kundan Jewelry
Returns & Exchanges Policy at Ishaanya
* NO COD available
*Note - All items are shipped from our vendors ,suppliers and warehouse in India. There is a huge shipping cost involved in international shipping and since shipping is free for our clients.
Returns
Unfortunately we can’t accept return of items once delivered.You can cancel your order within 4 hour of placing the order and we will refund you the amount.
Exchanges
If you received a damaged product or wrong item, please reach out to us within 4 hours of receiving the order by sending an email to ishaanyausa@gmail.com.
It is mandatory to provide uncut product unboxing video so that in case of any damage/wrong item, we can resolve the issue.
Please note that without the unboxing video we won’t be able to exchange the product.
Exchange due to merchandise fitting issues is not allowed, unless we shipped you a different size than what was ordered.
Exchange due to color difference is not allowed as the images on website may slightly differ from the actual product due to differences in lighting and viewing angles during photography.
To be eligible for an exchange, your item must be unused and in the same condition that you received it.
Once we receive your item, Our Compliance team will inspect it and notify you if your exchange is approved.
You will be responsible for shipping cost for exchanging your item.
